FAQ

It should be made clear that these are not real diplomas or transcripts.  We are not an educational institution and cannot be used for accreditation. Our diplomas and transcripts are meant to look as authentic as possible and act as duplicates or replacements. ValidGrad documents should never be used for misrepresentation.

We have done many tests to make sure that our service is as straightforward and easy to understand as possible. Both the Diploma Maker and the Transcript Maker will take you step-by step through the ordering process. You will be able to choose school type (i.e. high school, college, GED or certificate), as well as see various layout styles and seal options. Most fields are able to be edited with your specific information.

If you begin to feel overwhelmed or are short on time, have one of our experts help you with the “Help creating an order” option on our Contact Us form.

Digital copies are available immediately after checkout. You can either download it directly from the “thank you” page, or retrieve it from the email address you provide during checkout. (Please check your spam folder if you do not see it in your inbox.)

Customers will receive an email confirmation with your PDF copy moments after completing your purchase. (Sometimes it does get stuck in Spam so be sure to check there!)

Expedited orders are processed the next business day and your physical package will arrive in 2-3 business days. Non-expedited orders typically are delivered within 5-6 business days. We will email you tracking information once your order ships via USPS or UPS.

(If any edits need to be made, please reach out ASAP with changes. If changes are requested after an order ships, customers will need to pay a fee of $20 for S&H.)

We do everything possible to make you happy with our product before you buy it. You can ask questions, edit and preview your document before your purchase so you see exactly what you are getting before you purchase. Please do your part to make sure that you have entered all information correctly.

For documents created through website, we will allow you to cancel your order and allow free changes to your document before we mail your physical copy. However, documents are typically sent within 2-3 business days so please email us ASAP.

Custom document requests are sent directly to our graphic design team, and  therefore, we cannot refund payments for custom requests. 

Absolutely! We are always striving to be the easiest to use and most helpful service available. If there is a function that we are missing, please let us know by emailing support@validgrad.com. We would love to make this easier and helpful to everyone!